Returns & Exchanges
We want you to be fully satisfied with your French Connection purchase, which is why we offer a 28-day return window for all online orders. Items must be returned in their original condition with all tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all original garment tags and labels remain attached.
Label and Ship
Download and print your prepaid return shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 5 to 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing